DATA PROTECTION DIRECTIVE

In “LORO PARQUE, S.A.” we permanently work on the privacy regarding the treatment of your personal data, constantly updating our data protection directive to inform as per the following paragraphs of the manner how we have to collect, make use of and save all data of the persons who contact us through any medium:

I.- Responsible person of treatment

II.- Purposes of data treatment

III.- Storage period of your personal data

IV.- What is the legitimation for the treatment of your personal data?

V.- Who can access to your personal data?

VI.- What are your rights as user?

VII.- Third party data

VIII.- From which age on is the user able to access to our products and services?

IX.- Introduced security measures

X.- Cookies

I.- RESPONSIBLE PERSON OF TREATMENT

The interested person (user), who provides “LORO PARQUE, S.A.” personal data through social networks or online platforms, is informed, that the responsible person of the treatment of provided, personal data will be: “LORO PAQUE, S.A.” with the tax number A38009023 located in Avenida Loro Parque, s/n, 38400 Puerto de la Cruz, Santa Cruz de Tenerife, Telephone 922373841 and e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..

As responsible person of the data treatment, “LORO PARQUE, S.A.” will explicitly ask the user for an agreement in accordance with this data protection clause.

In case of doubt regarding the data security, the user can contact “LORO PARQUE, S.A.” and will be attended promptly.

II.- PURPOSES OF DATA TREATMENT

Dependent on the reason for contacting us, LORO PARQUE, S.A.” will make use of the treatment of the provided data for the following objectives or purposes:

- To manage purchases and requestes made by the user on our webpages

- To contact the user to attend to his requests, proposals or questions

- To inform the user of services, promotions, news and products, which are managed by “LORO PARQUE, S.A.”, preferably by commercial information sent to the email address given by the user

- To control and manage the customer base, to attend to service requests and to deal with its invoicing and incoming payment

- To perform promotions including the dispatch of commercial communication of partner companies of “LORO PARQUE, S.A.” to the email address provided by the user, which are exclusively related to leisure activities, tourism and enjoyment of theme parks

- To let the user participate in promotions like games, contests and executed competitions on our webpage

- If necessary, to create a profile of the user, that allows a better relation between “LORO PARQUE, S.A.” and the user to be able to optimize possible offers regarding our products and services

- Obtaining curriculums vitae regarding the selection of staff

III.- STORAGE PERIOD OF YOUR PERSONAL DATA

The personal data of the user will be saved by “LORO PARQUE, S.A.” for the time period permitted by law regarding to the reason for which we received the data from the user.

The received data for promotions will be saved for a period of two years except the user revokes his given permission.

For the purpose of invoicing and incoming payment of services the data will optionally be saved for the period of the validity of the contractual relationship with a storage period stipulated by law and which results from the applications and until it is ensured, that the limitation period of the hypothetical complaint of the contractual obligations of “LORO PARQUE, S.A.” has expired.

The received data for the administration of requests and proposals will be saved for the maximum period of one year.

The obtained data for the reason of the participation in promotions as games, competitions and contests will be saved for the duration of the activities that means until the actual expiration as per the conditions of participation and until the end of the purposes of the users’ participation.

The data provided for the commercial communication and profiles will be saved by “LORO PARQUE, S.A.” and do not have a maximum time limit of utilization, except of the explicit demonstration of the user to delete them.

Data corresponding to curriculums vitae are stored during the period of selection and for another year.

IV.- WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR PERSONAL DATA?

The personal data provided by the user does have the final objective, that “LORO PARQUE, S.A.” can supply offered services as well as, if you agree, that “LORO PARQUE, S.A.” furthermore as growing company can obtain its legal claim, which is bound by its customers and would like to offer new services and products.

V.- WHO CAN ACCESS TO YOUR PERSONAL DATA?

The personal data can be transferred to companies which cooperate with “LORO PARQUE, S.A.” as mentioned before on request of the company and with the following agreement of the user.

“LORO PARQUE, S.A.” can perform transfers or communications of personal data to satisfy its obligations with authorities in compliance with the valid legal regulations whenever it has formally been demanded by them. It will be performed the same way whenever it has been demanded by state security agencies and forces and by legal authorities exercising its responsibilities.


VI.- WHAT ARE YOUR RIGHTS AS USER?

Each user has the right to determine the access rights, corrections, contradictions, deletion, transferability and restriction of the treatment of his personal data.

The user can also reject the automatic treatment of the personal data collected by “LORO PARQUE, S.A.”.

The rights of users can be enforced through the contact means released in paragraph “I” of the present privacy policy.

If the user does not agree with the treatment of the data, “LORO PARQUE, S.A.” enables him to exercise his rights with the complaint with the Spanish authority for data protection and all other responsible control authorities.

The user can exercise the mentioned rights or revoke the agreement of data treatment given to “LORO PARQUE, S.A.” or send any clarification query to the company by mail This email address is being protected from spambots. You need JavaScript enabled to view it.. In this case the user has to certify that he is the owner of the data he would like to enforce his rights.

VII.- THIRD PARTY DATA

Regarding obtained personal data of third parties - different from the user - you will be previously informed of the content of article 14 of the General Data Protection Clause.

VIII- FROM WHICH AGE ON IS THE USER ABLE TO ACCESS TO OUR PRODUCTS AND SERVICES?

Normally and in accordance with article 8 of the new data protection clause (applying article 6 paragraph 1a) the treatment of personal data of a child will legally not be considered regarding a direct offer of services of the information society, if the child is not at least 16 years old. If the child is younger than 16 years, the data will only be considered legally, if it has given an approval or the parental permission exists or the guardianship has provided permission – then only valid for the corresponding approved remedies.


IX.- INTRODUCED SECURITY MEASURES

“LORO PARQUE, S.A.” – bound by the legal obligations stipulated in the area of personal data – has decided and will decide how many control measures are necessary to try to prevent, that the data provided by the user can be changed and/or suffer unauthorized access. For this purpose “LORO PARQUE, S.A.” reserves operational, technical and organizational security measures to guarantee the security of the users’ personal data in accordance with the applicable right.

X.- COOKIES

“LORO PARQUE, S.A.” informs the user that with accessing the webpage cookies can be sent to his computer in the described procedure as per the guidelines of the cookies compiled in the conditions of use on the internet.